Terms and Conditions
There are inherent risks, dangers and hazards in adventure activities, which include cycling, mountain biking, hiking, snowboarding, skiing. We will endeavour to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. All of us that do them accept them. If you can't, please stay at home. As individuals, everyone must calculate the dangers, judge for yourselves, and decide accordingly. From the moment you step out of the chalet.
It is vital that all party members are sufficiently covered by your own holiday insurance. This must include travel, possessions and all activities you may partake in.
1. Deposits and Payments
A 30% deposit of the total cost is required at time of booking for either the complete chalet or per person. The final balance of payment is due 10 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit shall not be refunded.
If you cancel:
Within 8 weeks of your arrival – 50% of full amount kept
Within 6 weeks of your arrival – 75% of full amount kept
Within 3 weeks of your arrival – 100% of full amount kept
Cancellation will be taken from the date we receive your notification in our email inbox. Should the booking be made within 10 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between Big Hill Adventures Ltd and yourself until the booking form has been received.
2. Cancellation & Changes
By Big Hill Adventures Ltd - In the unlikely event of Big Hill Adventures Ltd having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
A - accepting the change.
B - accepting an alternative holiday with us at no extra cost.
C - cancelling your holiday, in which case we will offer you a full refund.
By you - If you change any of your flight details after having booked your holiday, an administrative charge may be incurred which will then be passed on to you. If you are obliged to cancel your booking you must inform Big Hill Adventures Ltd in writing immediately to firstname.lastname@example.org . In all cases your premium and deposit will be forfeited and you will become liable for charges on the following scale:
Over 10 weeks before departure date - deposit only
Under 10 weeks before departure - 100% of holiday cost
Cancellation other - In the event of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure, Big Hill Adventure Ltd. will not be liable to any holiday refund.
Credit and Debit Cards
We do not store credit card details nor do we share financial details with any 3rd parties.
3 Self-Catered Chalets
In our self catered chalets (Chalet Les Drus and Chalet La Flegere we take a sexurity deposit of £1000 to cover for possible damage, breakages, extra cleaning and loss of keys caused by you during your stay. The security deposit can be paid to us by either U.K cheque, bank transfer or paypal payment.
Deductions from the security deposit
3.1 For damages or breakages
We keep an inventory which identifies any existing damage in the property. Guests are advised to check the property for any further damages or breakages at the beginning of their stay and to inform the owner of any that they find.
Any deductions which the owner makes from a guest’s security deposit for damages or breakages will be supported by receipts showing the cost of repairs or replacement items, and also by photos where appropriate.
3.2 For extra cleaning
Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow the our instructions about where to place rubbish etc. or they will be liable for extra cleaning costs. If the apartment isn’t left in an acceptable condition and Big Hill Adventures Ltd. has to carry out extra cleaning above and beyond what they would normally expect to provide between guests, this will be charged at £25 per hour.
3.3 For replacement keys
Guests must return all keys to the owner or they will be liable for replacement costs, including any changing of the locks required for security reasons.
Smoking in the chalets and around the hot tub is strictly prohibited. Guests found to have been smoking will be charge an automatic £200 charge as all soft furnishings will have to be professionally cleaned. Any further damage caused by cigarettes will be covered under rule 3.1 damages and breakages.
3.5 Refund of the security deposit
Weekly Home undertakes to return guests’ security deposits at the end of their stay after consulting with the owner to check for any deductions. Weekly Home will not retain the security deposit for any reason other than owner deductions.
We aim to refund security deposits within ten working days of guests’ departure. It can be a little longer if deductions are involved and owners are checking the costs of replacements/repairs.
If the refund has to be made by bank transfer, guests are reminded that we will need their bank details in order to make the refund. If the deposit is refunded by bank transfer to a non-UK bank account then bank charges will be deducted from the refund by the UK and your own bank. We recommend for security deposits to be paid by debit or credit card.
Whilst on Big Hill Adventures Ltd property all clients are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the accommodation or seriously impair the enjoyment of other guests, Big Hill Adventures Ltd reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage so caused.
In the event of death or personal injury to yourself or any of your party traveling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or personal injury is caused through no fault of ours or our suppliers or is due to circumstances which we could not reasonably foresee or have avoided.
You agree that if you have a claim against us which is the fault of another party that in the event of our dealing with your claim those rights that you have against the other party are transferred to us or our insurers.
Various International Conventions govern compensation, which can be paid in other circumstances whilst on holidays or traveling and these Conventions apply to our Contract with you.
All persons undertaking the activities operated by Big Hill Adventures Ltd and our suppliers accept and understand that the activities contain an inherent level of risk of death and personal injury, no claim pertaining to injuries or death sustained whilst participating in one of Big Hill Adventures Ltd or our suppliers activities will be entertained nor liability accepted by Big Hill Adventures Ltd or its suppliers.
7. Vehicle, Personal Possessions and Luggage.
Big Hill Adventures Ltd will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.
8. Smoking policy
We operate a strictly no smoking policy in all our vehicles and inside our accommodation facilities. If people wish to smoke they must do so outside of these areas. If it is found that you have smoked within our accommodation you will be liable to a cleaning charge of up to £500.00.
9. Support vehicle
(Applicable to Winter Chalet Holidays Only)
Big Hill Adventures Ltd provide a FREE support and backup vehicle, the use of this vehicle is taken entirely at your own risk and Big Hill Adventures Ltd take no responsibility for death or personal injury caused through the use of this transportation.
Please note that the use of the support vehicle is provided free of charge and does not form part of the holiday cost.
10. Check In / Check Out Times
On arrival your room will be available after 4.00pm on departure day you must vacate your room by 10:30am. If required storage facilities for luggage will be provided on departure day.
Everyone booking a Big Hill Adventures Ltd holiday must be insured. If, on arrival in the resort, you are found to have insufficient cover you will be obliged to purchase a suitable insurance policy.
Any client who loses or damages any Big Hill Adventures Ltd equipment whilst in his/her care will be charged by Big Hill Adventures Ltd for the appropriate replacement or repair cost of that equipment as determined by Big Hill Adventures Ltd
Any complaints should be made clear to chalet staff as soon as possible, preferably in resort, or to our office no later than 14 days after returning to the UK.
It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting.
Applicable to Winter Chalet Holidays - Remember, most flights are to Geneva in Switzerland which is not an EC member.
15. Website Information
dropinchalets.com website information is correct to the best of Big Hill Adventures Ltd knowledge at the time of going live. Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of Big Hill Adventures Ltd
The privacy and security of your personal information is very important to us. Big Hill Adventures Ltd do not share your personal information in any way without your informed permission. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.
Company Information trading name of Big Hill Adventures Ltd
bighilladventures.com; is a trading name of Big Hill Adventures Ltd.
dropinchalets.com; is a trading name of Big Hill Adventures Ltd.
Big Hill Adventures Ltd is registered in the UK // Certificate of incorporation '7319678'